Evergreen Van Lines
Mountlake Terrace, WA Trust 40 / 100(Low)Insufficient dataAI-scored from licensing records, complaints, and verified reviews
Customers report widely inconsistent moving experiences with Evergreen Van Lines. Pros: some moves are handled by friendly, professional crews who respond quickly to booking requests; Cons: frequent communication breakdowns, surprise charges or brokered arrangements, and long delays that leave customers without updates.
Service Quality Breakdown
PUNCTUALITY
46.54%
74 mentions
CARE/PACKING
58.47%
65 mentions
COMMUNICATION
42.41%
108 mentions
EQUIPMENT
19.9%
19 mentions
BOOKING
23.81%
72 mentions
PRICE/VALUE
26.76%
67 mentions
Pros
- Quick initial quote responses and helpful booking staff who sometimes find last-minute solutions.
- Movers are often described as professional, friendly, and careful when the assigned crew is experienced.
- Occasional punctual, efficient crews that follow up after the move.
Cons
- Communication is unreliable: lowballed quotes, scarce status updates, and difficulty resolving problems.
- Pricing surprises and brokered moves that leave customers paying far more than the initial quote.
- Booking and scheduling issues, including last-minute changes and inadequate equipment for the job.
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