PODS Moving & Storage
Eugene, OR Trust 58 / 100(Fair)Insufficient dataAI-scored from licensing records, complaints, and verified reviews
PODS Moving & Storage in Eugene, OR offers container-based moving and storage with a mix of smooth, convenient experiences and recurring service hiccups. Customers often praise friendly staff, straightforward pickup/dropoff, and the convenience of loading at their own pace. At the same time, people report inconsistent communication, surprise charges, and occasional delivery/refusal issues that can complicate moves.
Service Quality Breakdown
PUNCTUALITY
62.31%
68 mentions
CARE/PACKING
66.07%
38 mentions
COMMUNICATION
53.72%
95 mentions
EQUIPMENT
58.98%
34 mentions
BOOKING
44.53%
58 mentions
PRICE/VALUE
38.63%
41 mentions
Pros
- Polite, helpful phone and in-person staff who make booking and payment simple.
- Convenient drop-off/pickup model that lets you load or unload on your own schedule.
- Crews that can load efficiently in tight or narrow street situations when access is tricky.
Cons
- Inconsistent communication: courteous staff but uneven updates and occasional delivery refusals.
- Variable pricing and surprise charges that can increase costs after booking.
- Booking inflexibility and delivery restrictions that may force inconvenient workarounds or extra trips.
Neutral ranking. No ads. We don’t make pricing promises.