PODS Moving & Storage

Wilsonville, OR
Trust 65 / 100(Fair)Insufficient data
(877) 770-7637
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Customers report a service that handles items carefully but can be unpredictable on timing and cost. Pros: crews and drivers are often described as friendly and careful with belongings, and containers/equipment arrive in good condition; Cons: scheduling and communication gaps lead to delays or missed pickups, and many customers find pricing and booking processes frustrating.

Service Quality Breakdown

PUNCTUALITY
56.65%
90 mentions
CARE/PACKING
79.39%
53 mentions
COMMUNICATION
56.82%
124 mentions
EQUIPMENT
72.67%
32 mentions
BOOKING
46.6%
85 mentions
PRICE/VALUE
39.96%
61 mentions

Pros

  • Crews and drivers are frequently described as friendly, professional, and careful when handling items, which reduces worry about breakage.
  • Containers and trucks are generally adequate and well-maintained, making PODS a solid option for standard-sized moves.
  • When a specific local representative steps in (named reps are often praised), communication and execution improve noticeably.

Cons

  • Booking and scheduling require active follow-up—customers report missed pickups, delayed transfers, and long waits for delivery.
  • Communication is inconsistent; updates and timelines are often unclear unless you have a responsive local contact.
  • Many customers feel pricing and fees are unclear or higher than expected without detailed, written estimates.
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Neutral ranking. No ads. We don’t make pricing promises.