Soft Touch Moving and Packing
Phoenix, AZ
Trust Score 81/ 100Highly Recommended
AI summary
Based on licensing records, complaints, and verified reviewsSoft Touch Moving and Packing is a Phoenix-based moving and packing service with a long-running operation since 2014. Customers consistently note careful handling of belongings, professional crews, and generally reliable on-time performance, especially when teams like Jose, Lance, Rick, and Daniel are on the job. While most moves go smoothly and efficiently, a few reviews highlight scheduling gaps and communication gaps, including no-shows or slow responses. Overall, customers experience generally good service with room for improvement in communication and pricing transparency.
Service Quality Breakdown
PUNCTUALITY
85.88%
462 mentions
CARE / PACKING
85.96%
552 mentions
COMMUNICATION
78.62%
596 mentions
EQUIPMENT
68.86%
79 mentions
BOOKING
59.98%
156 mentions
PRICE / VALUE
61.39%
167 mentions
Rating Distribution
5 ★
978 reviews
4 ★
14 reviews
3 ★
7 reviews
2 ★
12 reviews
1 ★
125 reviews
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