Truck Rental at U-Haul
Bend, OR Trust 31 / 100(Low)Insufficient dataAI-scored from licensing records, complaints, and verified reviews
Customers in Bend report frequent problems with U-Haul truck rental: long lines, system glitches, dirty or leaking trucks, and confusing communication about reservations and charges. On the positive side, a few staff members (notably a manager named Michael) go out of their way to help and the reservation system can provide clear confirmation numbers and occasional perks like a free month of storage.
Service Quality Breakdown
PUNCTUALITY
28.3%
15 mentions
CARE/PACKING
34.28%
17 mentions
COMMUNICATION
33.46%
39 mentions
EQUIPMENT
33.79%
25 mentions
BOOKING
28.91%
21 mentions
PRICE/VALUE
20.79%
24 mentions
Pros
- Some employees—particularly the on-site manager—will go the extra mile to fix problems and help customers.
- Online reservations can generate clear confirmation numbers and occasional perks like a free month of storage.
- When staff are present and systems cooperate, pickups and returns can proceed smoothly.
Cons
- Long lines and understaffing at the counter cause significant wait times and missed pickup windows.
- Trucks are often dirty or leaking; customers should inspect cargo areas before loading.
- Communication is inconsistent: system glitches, moved containers without notice, and billing after move-out happen repeatedly.
- Frequent hidden or unexpected charges make final cost unpredictable.
- Booking and pickup processes are unreliable during busy times.
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