U-Pack

Kent, WA
Trust 77 / 100(Good)Insufficient data
(844) 611-4582
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U-Pack in Kent, WA is a mid-priced national container-style moving option that many customers pick for long-distance moves. Customers report helpful reps, a solid online portal, and generally timely deliveries. Pros: clear quotes, fair pricing, and staff who guide you through the process; Cons: occasional scheduling hiccups, pickup delays, and a need for customers to secure and blanket their own items during transport.

Service Quality Breakdown

PUNCTUALITY
83.56%
178 mentions
CARE/PACKING
76.32%
114 mentions
COMMUNICATION
79.77%
217 mentions
EQUIPMENT
73.46%
122 mentions
BOOKING
77.05%
136 mentions
PRICE/VALUE
78.19%
167 mentions

Pros

  • Friendly, knowledgeable customer service reps who explain container and pricing options clearly.
  • A helpful online portal that customers use to track shipments and manage scheduling.
  • Competitive pricing for long-distance moves that many customers describe as good value.
  • Deliveries frequently arrive on time when reservations are confirmed and followed up.

Cons

  • Occasional scheduling breakdowns, including missed truck reservations and delayed pickups.
  • Customers are expected to pack, blanket, and tie down their own items; inadequate packing leads to issues.
  • Some missed callbacks and voicemail confusion can complicate same-day changes to scheduling.
  • Ancillary fees for extra services can catch customers off guard if not confirmed in advance.
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Neutral ranking. No ads. We don’t make pricing promises.